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Most requested: Mobility Scooter Q&A

  • By
  • 25 March 2022

For some, hiring a mobility scooter can be truly life changing. Restored movement and increased accessibility can bring independence and a sense of pride. Once you begin your mobility scooter journey, you’ll soon notice the many amazing benefits that come with your rental. 
Knowing exactly what your scooter can and can’t do is vital to enjoying these benefits. At Easy Pay Mobility, our experts are always happy to share their mobility scooter knowledge with customers. From battery charging to scooter safety, no question is too big or too small to answer.  

We’ve asked our staff to share their most asked mobility scooter questions. Knowledge is power, so read on and learn how to get the most out of your scooter today. 

Top Customer Questions

Can I use my scooter on the road?

Yes and no. If you have a car boot or 4mph scooter then you can use pavements, footpaths and cross the road. You’ll also be able to use your mobility scooter in shopping malls, but main roads are off limits. 

These types of mobility scooters are predominantly Class 2 scooters. This means that they aren’t legally allowed on the roads for safety reasons.

Class 3 mobility scooters are ‘Road Class’ models and usually have speeds of up to 8mph. A model such as the TGA Breeze is a great example of a road eligible scooter. Class 3 models enjoy all the features of a small car and are designed with safety at the forefront. 

You may need to register your scooter with DVLA if you plan to use it on-road. However, you won’t need to take a driving test or use a license plate. 

How far can I go on my mobility scooter?

Every mobility scooter has a ‘range’. The maximum range of a scooter tells you how far you can travel before the batteries need a charge. 

You can check your mobility scooter’s range by viewing its specs here. Alternatively, you can check the scooter manual or simply give us a call.

Mobility scooters with medium ranges tend to be class 2 models. They are the type of scooter that you use for daily errands and getting from A to B. 

Long range models are usually class 3 or all-terrain mobility scooters. These scooters are more powerful, which means they have a bigger battery. As a result, class 3 models are road-ready, so you can go further for longer. 

Whilst a baseline range is applied to every scooter, other factors can impact how far you can go. Loading up the shopping or traveling on rough terrain can slow your scooter down and cut journeys short.  

Looking after battery health is a good way to maintain your mobility scooter’s range. See our top tips here.

Is my mobility scooter safe?

A common question that we get from first-time scooter users. The answer is a resounding yes. 

For some, a mobility scooter is more than just a trusty travel buddy. Mobility scooters are commonly referred to as medical devices. With such a great responsibility as this, safety is unquestionably paramount – both in scooter design and in user training. 

Thanks to huge advancements in technology, modern day mobility scooters are some of the most reliable mobility aids around. But this technology isn’t tricky – we promise! 

We always make sure you know exactly how to use your scooter when we first deliver it to you. By giving you a demo and pointing out the key do’s and don’ts, we can feel confident leaving you to safely get on with your day. 

You’ll also be able to demo a mobility scooter before you commit to renting it at our showroom. Here we stock a vast range of scooter models for you to trial. This will help you choose a model that is comfortable, easy to manoeuvre and best suited to your individual needs. 

You’ll also be able to see our maintenance team in action. Here we put our scooters through extensive safety checks and carry out essential upkeep and repair works. 

Mobility scooters are sturdy machines! Treat them well and they will reward you with years of use. Our top tips to staying safe on your scooter can be viewed here.

And don’t forget – at the first sign of damage or reduced performance, give us a call. All Easy Pay Mobility rentals include free maintenance and repairs for the entirety of your contract with us. 

Do I need insurance for my scooter?

As with any vehicle, taking out quality insurance is always recommended. Insurance keeps you and others around you safe. 

Here at Easy Pay mobility, we offer comprehensive insurance to every single customer. Even better, it’s always inclusive of your hire package, so it won’t cost you anything extra. 

Mobility scooter theft and accidents are very rare, but insurance brings invaluable peace of mind. Easy Pay Mobility insurance covers you for any eventuality, including:

- Mobility scooter theft
- Third party liability
- Public liability
- Personal injury

So sit back and enjoy your scooter – the hard work’s already been done!

How often should I get my scooter serviced?

Mobility scooters are robust vehicles, made to stand the test of time. Most models only need servicing every three years. Don’t forget - all Easy Pay Mobility scooters are covered for maintenance when the time comes. 

Your mobility scooter can be the link between you and the outside world. Keeping it in tiptop condition and avoiding sending it off for servicing will help you stay out and about. You can easily extend the life your mobility scooter with some simple but dedicated care.  Daily or even weekly checks at home will help you spot an issue before it becomes a bigger problem. 

Check out our top tips for keeping your scooter in prime condition here.

How often should I charge my scooter batteries?

Battery capacity depends on the size of your mobility scooter. Larger models have greater demands for power. This means that their batteries will be designed to hold a charge for longer. 

Our friendly staff will explain to you how to care for your batteries when we deliver your scooter. They will also let you know how long your batteries will last on a full charge. When you’re uncertain, check the user manual that comes with your scooter, or simply give us a call. 

We always recommend checking that you have a full charge on your scooter before making any journey. All battery chargers turn off automatically once the job is done, so this practice won’t waste any surplus energy. 

Our number one tip is to not let your battery run flat. This is extremely damaging for your batteries and runs the risk of you becoming stranded. Maintaining just a small amount of charge, even when your scooter is not in use, will protect your batteries long-term.

We have lots of tips to help you maintain optimal battery health, have a read here. 

Which hire period is best for me?

We believe in accessible products for everyone, that’s why we offer flexible payment plans that suit you. 

In general, hiring a scooter as opposed to owning one, is a much more affordable option. At Easy Pay Mobility, the longer your rental term, the cheaper your payments will be per month. Our customers also like the simplicity of a longer-term rental – no need for even more admin. 

Regardless of which payment plan you decide to go for, you’ll never have to pay an up-front deposit with us. For more advice on which plan is best suited to you, simply give us a call. 

Hiring a mobility scooter can bring freedom and exciting new possibilities. Read more about benefits here.